The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age. Hold your Twist ballpoint pen in the hand with which you write. Without proof of shipment, Cross cannot replace product it does not receive. Charges may apply to repairs that are not covered under the standard warranty.
To obtain warranty service within the U.S. contact, go to the repairs page. Box, only standard ground shipping will be available- If you are shipping to a P. O. Customers are advised to obtain insurance against loss or damage when shipping products to Cross.
Last Updated: 3rd April 2020. If we do replace your unit you will receive a similar model or an upgrade to a newer product and your original product will not be returned to you. Engraving is not covered under our warranty so replacement units will not be engraved.By clicking Checkout you authorize Cross.com to charge the credit card provided a Canada: The Culmer Pen Company 4161 Sladeview Crescent, Unit 18 & 19 Mississauga, Ontario, L5L 5R3 Canada. Our quick and easy online process will provide detailed instructions on how to send in your item(s) for service.What we’re most proud of, though, isn’t all that’s changed since 1846. If you would like to speak with a customer service representative, please call 1-800-ATCROSS (1-800-282-7677).We would love to hear from you. ** Please note that Cross may need to replace your original product. We know that it’s not always easy to find high-quality and distinct writing implements that are befitting of your organisation or its clients, which is why we’ve chosen to stock so many of this distinguished brand’s products. At Pens.com.au, we’re proud to offer our customers one of the most extensive selections of Cross pens in Australia.
All Rights Reserved.For the best experience on our site, be sure to turn on Javascript in your browser.- If you are shipping to a P. O. Since 1846, A.T. Cross has been home to the highest quality Pens and Pencils, padfolios, reading glasses and more. © 1999–2018 A. T. Cross Co. LLC.
Headquartered in beautiful Providence, Rhode Island. A. T. Cross is proud to still be a part of the community we helped build. If there are any issues with your order, we will contact you by phone or by email.
You can reach us from 8:30am–5:00pm Monday-Friday Eastern Time. It’s what hasn’t changed.
The quality of our merchandise is reflected in the quality of our Customer Service Specialists. Twist Cross ballpoint pen users benefit from its ease of use, limited lifetime warranty and sleek, professional design that compliments both men and women in the corporate world. And we still make products unsurpassed in design and craftsmanship just as Richard Cross did one at a time and by hand.Please note, there is a $10.00 fee for shipping and handling.
For over 170 years, A.T. Cross has been producing luxury pens, executive pencil sets, and high quality gifts.
All Rights Reserved.For the best experience on our site, be sure to turn on Javascript in your browser.
© 1999–2018 A. T. Cross Co. LLC. Shop our ultra-sleek and modern writing instruments, engraved styluses, padfolios, reading …
For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. As such, please do not use any containers and/or materials you wish returned.For assistance with repairing or servicing A. T. Cross watches, please follow the If you have any questions about our online warranty service, or any other questions about repairing or servicing your Cross products, feel free to contact a Customer Service Representative by email or by telephone 1.800.561.1621.The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age.In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure.Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse.In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product.For service outside the United States, please follow the
Exclusive Australian Importer Additionally, all shipping containers and packing materials are discarded upon receipt. CUSTOMER SERVICE STATUS Our customer services team is working at reduced capacity and it's taking us up to 3 days longer than usual to respond.We'd ask that you are patient and you keep checking this page for updates. Warranty on Sales Outside of the U.S. Adjusting your twist Cross ball point pen. All postage, insurance, and shipping costs are your responsibility. By clicking Checkout you authorize Cross.com to charge the credit card provided a per unit handling fee, in states that apply. Email: crossrepairs@culmerpen.com Before sending your product please print and fill out this form and include it along with a check for $10.00 payable to The Culmer Pen Company for shipping & handling.. To pay by credit card, call 1-855-542-0040. Phone: 1-855-542-0040. Box, only standard ground shipping will be available
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