Improvements were also needed to the management of the service. The home is situated close to a park in a tranquil residential environment, yet on a bus route, near to shops and convenient to the town centre. People were encouraged to pursue their interests and to maintain links within the community. A person who used the service we spoke with told us, �The staff are always around if I need them.�. Truly a home-from-home! The information on care includes: Where carers can go for support; How to stay independent for longer; How paying for care works; Call 01223 207770 for a free copy of the Essex and Southend-on-Sea Care Services Directory. Home; Search; Compare; Watch list; About; Sign up or login to BestCareHome; Please note that the information on this website is now out of date. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Search. ¿ People were supported to be independent and exercise choice and control in their daily lives and could access a range of activities and interests of their choosing. The service worked well with other agencies and services to ensure all aspects of people's needs were being met. These were reviewed to ensure people’s needs were met effectively and safely. Risks to people were very well managed with one exception which placed a person at risk of harm. Improvements were required to ensure that systems were in place for the assessing and monitoring of the service. The provider had systems in place for the recruitment of staff. That’s how everyone who visits Glenroyd describes us! Below is a summary of what we found. Glenroyd Care Home in Blackpool Glenroyd Care Home is conveniently located in a quiet district of central Blackpool, only minutes away from the beautiful Stanley Park, the seafront and the famous Blackpool Tower. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. ¿ Systems and processes were in place to monitor safety and quality and drive improvements. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence. Care plans contained information about people's wishes and preferences. We are committed both to the high levels of care we provide and the quality of our facilities. Glenroyd Care Home in Blackpool Glenroyd provides high quality 24-hour nursing care, along with fantastic facilities and services for those living with dementia on our dedicated Memory Lane Community. Support plans were sufficiently detailed and provided an accurate description of people’s care and support needs. An effective system was in place to respond to complaints and concerns. People in care homes receive accommodation and personal care under a contractual agreement. Healthwatch is an independent consumer champions for health and social care. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: We don't rate every type of service. Staff we spoke with said they had been properly trained. At Ivy Lodge Residential Home we are proud to be rated by the CQC as Outstanding for our level of care and Good in all other aspects. Whitegate Drive, Blackpool FY3 9HF Hide Search Filters Change Criteria Register CV. Staff had an understanding of the principles of the Mental Capacity Act (MCA) 2005. At the time of our inspection, eight people were receiving care and support at the service. Most computers will open PDF documents automatically, but you may need to download Adobe Reader.Adobe Reader. People were not always receiving care which was appropriate and responded to their needs and preferences in relation to accessing the community and following their social and leisure interests. Staff had a good understanding and knowledge of safeguarding procedures and were clear about the actions they would take to protect the people they supported. This meant that, when required, people had access to additional support to help them make decisions. They were involved in reviews of their care arrangement. Select your job type. Home; Search; Compare; Watch list; About; Sign up or login to BestCareHome; Please note that the information on this website is now out of date. These ratings range from Outstanding to Inadequate. Contact details . Some people who used the service were unable to verbally tell us about what it was like living at Glenroyd House. ", People were supported by pleasant and attentive staff. The management of medicines within the service ensured people’s safety. Skip to main content NHS homepage. Manager s description: The Glenroyd is a 78-bed, luxury purpose-built home equipped to the very highest standards. Your information helps us decide when, where and what to inspect. Menu Close menu. The inspection visit took place on 24 April 2018 and was unannounced. (Last report published 12 June 2018). We also found that further maintenance work was required on the premises. A relative told us that their relative living in the home always seemed happy, clean and tidy when they saw them. Home Health A-Z Live Well Care and support Pregnancy NHS services Glenroyd House. This had been addressed and the service was actively supporting people to take on these responsibilities if they chose and were able. There was a registered manager. These values include choice, promotion of independence and inclusion. We found that staff understood the need to report any abuse. CQC regulates both the premises and the care provided and both were looked at during this inspection. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. This was to ensure that people who could not make decisions themselves were protected. Search. We saw that care workers showed understanding and gave encouragement when supporting people. Care Home Jobs posted by: 'Barchester Glenroyd' Care Home Jobs for Barchester Glenroyd. A registered manager is a person who has registered with the Care Quality Commission to manage the service. At the last inspection people were not always receiving care which responded to their needs and preferences in relation to accessing the community and following their interests. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: We don't rate every type of service. People’s needs and choices were assessed in line with current guidance. We used the evidence we collected during our inspection to answer five questions. Search the NHS website Search. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. Rating at last inspection: Requires improvement. Let's make care better together. This meant that people were safeguarded as required. About. Home; Tell your story; About us; Search eg Leeds General Infirmary, heart surgery, dementia, S3 8EN. Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. This included seeking support and guidance from care professionals, including psychiatrists and doctors. People’s individual communication needs were recorded in their care files and information was provided in accessible formats. ¿ Information was provided to people in easy read formats to help people’s understanding, including how to make a complaint or raise concerns. More Information. Search for jobs. These included four support plans, daily support records, staffing records and service quality monitoring processes. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. Enabling innovation and adoption in health and social care: Developing a shared view, Collaboration in urgent and emergency care, Browse the full list of services we regulate, Making sure people are kept safe from harm, abuse and neglect, Rights of individual must be paramount when deciding visiting plans, Supporting urgent and emergency care during winter, At least one standard in this area was not being met when we inspected the service and we have taken. They told us that they were able to choose their new furniture and that they helped to make up their support plan. During our visit on 26 January 2012 we spoke with four people. Norman Lodge care home, Norman Lodge care home Bradford, Norman Lodge care home West Yorkshire BD6 1EX. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. People we spoke with told us they felt �safe� living at Glenroyd House. Glenroyd is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. Any shortfalls or concerns raised were addressed. At the time of our inspection, seven people were using the service. We also made two recommendations about keeping people’s information saf. People�s preferences, interests and diverse needs had been recorded and care and support had been provided by staff in accordance with people�s wishes. Your information helps us decide when, where and what to inspect. The responses and views of people who used the service and their relatives were asked for as part of regular quality monitoring reviews of the service. From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Professionals worked together to support people with their mental and physical health and wellbeing. People, with whom we spoke, told us that they were satisfied with the staff, the food and their activities. There were sufficient numbers of staff to support people and safe recruitment practices were followed. Let's make care better together. Skip to navigation. Glenholme provides first class nursing and residential care for the elderly including those with challenging behaviour or dementia. We made a recommendation about risk recording. 0 Saved Search for care 0 Saved homes Log in; 0800 048 8029 Need help? There were seven people using the service when we visited and we spoke with four people and seven staff. General Manager . Capacity to make specific decisions was recorded in people's care plans. We found that not all infection control systems were in place. Compare Glenroyd in Blackpool with other nearby care homes on Care Sourcer, to ensure you find the best care for your loved one. Key facts about this care service. Croft House, in … Did you want Care Opinion ... Share your experiences of UK health and care services, good or bad. People in care homes receive accommodation and personal care under a contractual agreement. The people we spoke with who used the service said they were satisfied with their rooms and the facilities. Healthwatch Blackpool aimed to assist the home in recognising any potential improvements in all areas of its service delivery from the … There are four separate units within the home for nursing, residential and people living with dementia. After a home is inspected, the CQC issues one of four ratings. These ratings are testament to the focus we have as a team year on year in delivering the highest standard of care possible for our residents. Learning from local areas: CQC reviews will help health and care providers prepa... 8 July 2020. Some of the people using this service have difficulty in understanding and responding to verbal communication. They included seventeen people who lived at the home and fifteen relatives. The provider’s quality assurance arrangements were appropriate to ensure that where improvements to the quality of the service was identified, these were addressed. We also contacted the National Health Service (NHS) Blackpool Clinical Commissioning Group (CCG). CQC regulates both the premises and the care provided and both were looked at during this inspection. People told us that staff gave them support and they could approach them if they had any issues. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. We spoke with the registered manager and nine staff. Call us. People told us that they liked living at Glenroyd House and told us they felt safe. When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care. Urgent care, NHS 111 and GP out-of-hours services, Independent healthcare services and hospices, Autistic people and people with a learning disability. They told us they would apply to become the registered manager. For extracts, read the latest CQC inspection for Glenroyd … This enabled us to determine if people received the care and support they needed in an appropriate environment. Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events. It’s a big decision and one that needs a lot of thought and consideration. Reviews from Glenroyd Care Home employees about Glenroyd Care Home culture, salaries, benefits, work-life balance, management, job security, and more. ¿ People felt safe using the service and under the new management team reported various improvements. They can issue warning notices which require the care provider to present an action plan showing how they are going to improve. About the service: Glenroyd House is a 'care home'. Glenroyd Care Home, Glenroyd Close, Whitegate Drive, Blackpool, Lancashire, FY3 9HF. CSCI found this care home to be providing an Good service. We also observed care and support in communal areas. About the service: Glenroyd House is a 'care home'. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The inspection team consisted of two adult social care inspectors and an expert-by-experience. Glenroyd care home, in Blackpool, was filled with flowers, cards and sweets in celebration of St Valentine’s Day. 01253 464 424. www.barchester.com. Appropriate recruitment checks were in place which helped to protect people and ensure staff were suitable to work at the service. ¿ Staff received training and monitoring to ensure they were competent in their role. People had the opportunity to enjoy a broad range of activities and interests and, mostly with staff support, were able to get out and about in the local and wider community. ¿ People felt listened to and found the new registered manager approachable and friendly. We considered that the provider needed to make improvement�s to ensure staff received regular support. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. People in care homes receive accommodation and personal care under a contractual agreement. View Company Profile for Barchester Glenroyd. The care home had 42 residents living there in September 2020, when it was inspected by the CQC. We found that the provider had systems for storing and administering medication to people. Glenroyd is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. There was an effective complaints procedure in place and people and their relatives knew how to make a complaint should they need to. CQC regulates both the premises and the care provided and both were looked at during this inspection. It received a focused but not full inspection, and was rated good for being safe and well-led. As part of the inspection we used information the provider sent us in the Provider Information Return. Enabling innovation and adoption in health and social care: Developing a shared view, Collaboration in urgent and emergency care, Browse the full list of services we regulate, Making sure people are kept safe from harm, abuse and neglect, Rights of individual must be paramount when deciding visiting plans, Supporting urgent and emergency care during winter, At least one standard in this area was not being met when we inspected the service and we have taken. We therefore used observation to help us understand people’s experiences. Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events. Staff understood people’s needs and provided care and support accordingly. The home had policies and procedures in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS). Good nutrition and hydration are an important part of staying well as we age. A manager was employed to ensure the service was well led and had systems in place. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. Glenroyd House. ¿ Previously concerns had been raised about how people’s finances were managed but this issue had been addressed and a robust system for monitoring people’s money was in place. People were supported to maintain good healthcare and had access to a range of healthcare services. Glenroyd’s most recent CQC report (April 2016) gives an overall rating of “Good”, although the home is deemed to be requiring improvement in its safety. Glenroyd House is one of several services owned by Caretech Community Services. Add to the clipboard. Close search. Select your job type. The home endeavours to find out and learn all that staff can to provide the best possible service, tailored to individual needs and wants. ¿ People and staff were included in the running of the service and were provided with opportunities to share their ideas and give feedback. Policies and systems in the service supported this practice. At the time of our inspection there were eight people using the service. Since our last visit in August 2013 a new manager was in place at Glenroyd House. People were treated with kindness and respected by staff. The expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Built on the site of the old Glenroyd Maternity Hospital, Glenroyd is located in a quiet district of central Blackpool, yet only minutes away from the beautiful Stanley Park, the seafront and the famous Blackpool Tower. Team members at Glenroyd Care Home in Blackpool created an amazing video of their VE Day celebrations. All bedrooms have en-suite facilities. We looked at care records of five people and the medication records of eight people. Where concerns about an individual's wellbeing had been identified, staff had taken appropriate action that ensured people were provided with the healthcare support they needed. The premises were adapted and accessible to meet people’s needs. Select your search radius. This involved observing staff interactions with the people in their care. ¿The safe recruitment of new staff meant improvements had been made in how people could spend their time. Good Visit CQC profile. Like registered providers, they are ‘registered persons’. Staff told us that they received good line management support in their roles which helped them to provide an enabling and responsive service. CQC care home inspection on 18/09/07: The homes assessment procedures were very thorough and care plans had been structured to ensure the ... BestCareHome. There was an advocacy service available if people needed it. Regular service monitoring processes were in place. If you're the provider who runs this service: Inspection carried out on 13 November 2015, Inspection report published 15 December 2015, Inspection carried out on 15 September 2014, Inspection Report published 15 October 2014, Inspection carried out on 27 February 2014, Inspection Report published 04 April 2014, Inspection Report published 30 August 2013, Inspection carried out on 1 February 2013, Inspection carried out on 26 January 2012, Inspection Report published 17 August 2011, More about using the information we provide, As a member of staff at a service or provider we regulate, Complaints about a service or provider we regulate, Find out about events where we will be speaking or exhibiting, What you can expect from a good care service, Mental health and the Mental Capacity Act, Designated settings for people with COVID-19 leaving hospital, Updated guidance on meeting the duty of candour, New agreement between CQC and Equality and Human Rights Commission, Woman fined for running West Yorkshire care agency illegally. Care Sourcer. If you would like more information about any of our services, please call us on 01753 869777 or use our online form. The administration of medicines were managed safely to keep people well. Urgent care, NHS 111 and GP out-of-hours services, Independent healthcare services and hospices, Autistic people and people with a learning disability. Glenroyd House provides accommodation and personal care for up to eight people with a learning disability, on the autistic spectrum and with mental ill health. People were supported to eat and drink enough to meet their needs and to make informed choices about what meals they had. People were supported to be able to eat and drink satisfactory amounts to meet their nutritional needs and the mealtime experience for people was positive. We spoke with six people using the service. Some people accessed the community independently, others told us that staff supported them in accessing the local and wider community, so that they could take part in their chosen interests and activities. Procedures were in place to safeguarded people who used the service from the potential risk of abuse. Address: 26 High Road North, Laindon, Basildon, Essex, SS15 4DP. As part of this inspection we spoke with four people using the service, four staff and the registered manager. Specialist dietary and equipment needs had been identified in care plans where required. Hi, my name is Judith, and I am the General Manager here at Glenroyd. There were now more drivers available to support people to access the community when they chose and enjoy a range of activities. Appropriate assessments had been carried out where people living at the service were not able to make decisions for themselves and to help ensure their rights were protected. Care home residents and staff were put at risk of infection because personal protective equipment (PPE) was used wrongly, a health watchdog has said. Accommodation is located over three floors. Staff were clear about their roles and responsibilities. The inspector found no outstanding requirements from the previous inspection report, but made 3 statutory requirements (actions the home must comply with) as a result of this inspection. If the CQC finds that a care home is providing inadequate care to clients they have an enforcement policy to help them protect those receiving care. Send the e-mail. Staff had a range of skills, knowledge and experience to care for people effectively.
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