I ordered $291 worth of products on 11/14/19 and it is now 12/5/19 and no indication of shipping any time soon. See the Brand Profile page to determine whether or not a brand will ship internationally. Very unprofessional, that you just DELETE or HIDE comments that are referring to the bad services you provide and just showing the good ones won't help, eventually ppl will go thru how unprofessionally you handle your business. US. Dermstore is amazing! © 2021 Reviewopedia. I received no shipping notification. Same thing happened. The only way to ensure your Obagi … I spent $24.26 to ship it back because I wanted credit back to my card. She said that just to get me off the phone. I was told one day when I called that my package would arrive by 8pm the same day. I then called 11/29/19 to see the status on the order and they said it was lost at warehouse. No denial, Ive SEEN bad comments on your wall and they always tend to disappeared the next day, where did it go? FREE Shipping on all domestic orders over $49. I SHOOK IT--IT WAS DRY. Stop posting Wonderbrow basically any ads from Dermstore on my fb, its not working and I won't buy again. Or email, no response and non existant email address furnished. According to this eye-opening article, “A 2015 report released by the London police department found traces of arsenic, mercury, lead, and rat feces in fake beauty products they’d … Thanks for the comments. I am trying to get a credit back for an item I returned over two weeks ago and Derm Store claims they did not receive my package. All rights reserved. THE CLEANSER WAS DRY AND THE REP ON THE PHONE TOLD ME --OPEN IT UP WITH A NEEDLE. beautyblender products … Additionally, they may not be safe to use or perform as tested. Last time forking over $$$ to Dermstore--buyer beware. Most people probably give up. When you order an item from DermStore.com, you will receive free shipping, all the time, and orders will … … The customer was notified and was not satisfied with our response. He is well known Doctor and he has a Facebook webpage. However, you must arrange prior authorization before returning any items. Referring to DERMSTORE facebook page, This is HOW YOU respond to complaint??? I just placed an order through dermstore.com after receiving a promo code. A lot of products full of alcohols and perfumes dry out the skin. To receive your Return Authorization Number, please contact Customer Service by email or phone with your order number. We apologize that this customer didn't have a positive experience. DermStore promises they only sell products that are 100% authorized by the brands they carry, so their customers know their products are real, safe, in code, and certified. How to Evaluate Skincare Products Sold Online, The internet is becoming people’s go-to marketplace for items of all kinds, including cosmetic and skincare products. Read real customer ratings and reviews or write your own. Be very careful!! I CALLED THE STORE AND TALKED WITH A REP--AND HER MANAGER. There was no tracking number of "said" shipping. Make sure your SkinCeuticals products are authentic. Per the brand the numbers located on the products are lot numbers and not expiration dates. If you purchase our products through unauthorized retailers, we cannot guarantee their safety or authenticity, and our 30-day money back guarantee will not apply. You've already flagged this Kk 1 review. Green coffee bean extract is a popular new – all natural – dietary supplement that claims to aid the average person in both weight loss and fat loss, regardless of changes in yo. They made the mistake for not shipping the correct one, but I was blamed for not calling first!! subscription to People magazine that I do not want????? DermStore does ship items internationally, but only if allowed by the brand. I unliked your page and I will not be returning to buy anything from Dermstore. Very obvious. when the customer contacted us thinking they received expired products because of a date located on the product, … We also does not sell our products at wholesale over the internet. They're one of the few online retailers that carry EltaMD products of which I LOVE! The single easiest way you can be sure you're getting the real deal is to buy your products straight from the brand or its authorized dealers and retailers. As Drunk Elephant’s strategy continues to evolve, they have made the decision to focus their resources on their own online business and have hence postponed their partnership with Dermstore and other online retailers. Get ready to save with 15% off all Obagi Skin Care products and cash back on every purchase. Products sold through the below websites are diverted and therefore may be diluted, expired or counterfeit. I am so done. So if you have a complaint, leave comments on his Facebook page. Everything we sell is authentic … A pre-paid return label was given and a full credit has been issued to the customer’s credit card. I followed directions in ordering and returning!! From Foreo to NuFace to Oribe, these are products worth adding to cart ASAP. I ordered products on 11/14/19. I am still out the return shipping fee which I will never see. 45 days since I placed my order and till today no solution. When I called it was just an endless hold and "Thank you for letting us drain your account" (last three words are a joke, rest is true). Who HIDE it? In addition to that Amazon has been on the news for allowing sellers to sell counterfeit products and I think Amazon is certainly compromising their integrity for the sake of a sell… SkinMedica ® does not … This is wrong and we have to right to listen what other ppl wants to say. Medical grade skin care is now more convenient and less expensive. All Rights Reserved. I have no recourse other than to start down a long road of effort to get back my stolen money. That would be remarkable. 331 reviews for SkinStore, 1.9 stars: 'Terrible customer service! Authentic Obagi and Jane Iredale products guaranteed! DermStore believes in high-quality products for the human body's largest organ: the skin. I RETURNED THE ITEMS TO THE WAREHOUSE AS INSTRUCTED. Does Corporate Philanthropy Really Exist? I never received My item and they barely check their complaints! And unlike that Chanel “replica”—which might only cause you a little embarrassment if it doesn’t simply fall apart—fake beauty products … Reply. I ordered a Harry Josh($175.00) curling iron(1 inch barrel) and received a larger one. If you wish to return an item, you have 30 days to do so. In the process I was lied to by customer service. Really?? Share. I cannot recommend dermstore … They are a fraudulent company, no online business can have that many problems "by accident". Dermstore , on the other hand, only sells beauty and skincare products … • DermStore was founded by a Board Certified Dermatologist • We only sell products that are 100% authorized by the brands we carry, which means they are real, safe, in code and certified by the … Who deleted it? When I never received the item, although they had my charge card and never charged me either, I tried calling. I got the brushes dirt cheap (spent $50ish for a kit and a few extras, the kit itself retails for over $80). I was also told at some point the package was delivered, and I asked what day that was, and they said it was the next day after I ordered it. I would like to know if you got your issues with Derm Store resolved. We scoured the Dermstore sale for the best skin, makeup, and hair care deals. I stay away from 3rd party retailers on Amazon, but even products say sold by Amazon.com may not be real. Revision Skincare products are sold … They are trying not to issue the credit and keep my money although they have received the merchandise back. TERRIBLE CUSTOMER SERVICE i would give … Discover how Obagi continues to transform the skin … Today I received a notice of an order that shipped from Derm Store, I have not ordered anything and I never give permission for any site to save my credit card info ...so they must have saved and then charged for something I have no interest in and did not order along with a free??? In addition to over 26,000 products, DermStore.com also offers a Beauty Blog for you to read and reference, as well as on staff estheticians who review products and personally answer questions submitted by customers. I am going to place all emails from them in the Junk file and the credit has been cancelled... GetDerm.com or BeachBody.com the companies that peddle this product online, are promoted by Doctor Ordon. Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. Followed the directions to return it by mail. Our agreement with Drunk Elephant is that they will continue to sell their products … LADIES--DO NOT DEAL WITH THESE PEOPLE. Yes, EltaMD is sold at dermatologists office or on the ELta MD website but there are other skincare sites that are authorized retailers and guarantee the authenticity of the product. Anti-Aging, Acne, Skin Lightening, … I call again to see when it would ship - they cannot give me a status on when it will ship. DermStore.com is a website founded a board certified dermatologist in 1999 for the purposes of establishing a safe, reliable online store where anyone could find the beauty products they want or need. DRMTLGY products are recommended by over 2,000 dermatologists and plastic surgeons nationwide. DO NOT BUY ANY CREAMS OR PRODUCTS HERE. We are an authorized retailer for PRIORI Skincare and all the other brand that we carry. All Dermablend products go through rigorous testing to ensure the highest quality formula that meets our dermatological safety and efficacy standards. To ensure your Dermablend products are authentic, … Share your voice on ResellerRatings.com Does anyone have a working phone number for them?>. LOL! Useful. The complaint has been investigated and resolved to the customer's satisfaction. This will be the last time I ever shop with Dermstore! DermStore does not sell expired products. This company needs a ew data base to handle ALL transactions, hire more people to answer phones, and to answers emails!! Based on the comments, I will NOT make purchases at dermastore.com. And if it had shipped, why would they reissue the order and say it was lost in the warehouse? This entire process has been extremely frustrated. Traditionally these are items people will first purchase in perso. For example, Dermstore… Dermstore is placing the blame on USPS when, in reality, it's the … beautyblender® does not offer products through individuals, street vendors, flea markets, internet auctions, most independent boutiques, or unauthorized online retailers. Do Coupon Sites and Savings Apps Actually Work? No telling how much money thay have taken fraudulently! Wanted to try the Wunderbrow, but I'm hearing so many bad things that I am going to steer clear. I believe this invasive and confusing upselling technique a very short-sighted that will not work in the long run and will have an inverse effect on return customers. SOMEONE AT DERMSTORE ATTEMPTED TO CONTACT PRIORI SKINCARE AND THEN LAST MINUTE STATED, "I AM SORRY, WE CANNOT CONTACT THEM." The authentic derm store web site has been reliable for us ! Never again. There are plenty of places to buy skincare products from. When you order an item from DermStore.com, you will receive free shipping, all the time, and orders will be delivered within 7-10 business days. UPDATE: Ordered 11/28, "shipped 12/2, and was just delivered to USPS on 12/17. No response from the company.. Counterfeit products have been found on unauthorized retailer websites and are considered unsafe and should not be used. It guarantees authentic products … We work very closely with each and every brand we sell and when you shop with you, you can rest assured that your products are coming directly from the manufacturers. This added up to $400 and they were still sending them, I could not complain through the website (not functional) or phone (please hold) click. I ordered a product with free shipping, I received the product along with a bonus package i didn't order at cost $12.95. They made mistakes and made $24.2 on me!! Nor did they have a contact mumber for them. Dermstore, on the other hand, only sells beauty and skincare products they’re 100% authorized to sell: read on for a little education on safe shopping. So I will certainly be looking into this product line. Our Story. I HAVE THE TRACKING NUMBER THROUGH FIRST CLASS MAIL WITH UPS. Beverly Hills MD Thick + Full Brow Enhancing Serum.
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